*FREE UK DELIVERY ON ALL ORDERS OVER £50 (excluding addresses in Eire or the Channel Islands).
Please note all delivery costs displayed are based on a single box shipment weighing up to 5 kilos
We aim to ship all orders confirmed before 12:00 (midday) UK time, that very same day.
Please note that any orders with personalised engraving may require up to 72 hours to ship but if you do need it quicker, let us know and we will do our best to deliver for your required date – we enjoy pulling out all the stops for our clients, so feel free to challenge us with that impossible deadline, we might just surprise you!
For security purposes, all Silver With Emotion deliveries will require a signature. UK deliveries are sent via UPS unless you have a scheduled a Saturday Delivery which will be sent via Royal Mail.
If you require Saturday delivery within the UK please contact the Customer Service on +44(0)20 8900 0700.
If you need to receive or send your purchase to Eire or the Channel Islands? Please click here
If you have any further questions regarding anything at all you have seen or read OR if you have suggestions for improving our services or products, we are always very keen to hear from you – so please feel free Contact Us at anytime.
At Silver With Emotion the client is King or Queen ;) and the customer is always right, even when they're wrong :D…..but seriously with all joking aside, we at Silver With Emotion are 333% committed to having happy customers and it is this dedication which has held us in good stead for nearly half a century with many repeat clients of all generations.
We know you won’t come back to us if you are not happy and you certainly wont tell your friends about us either. So you as the client have all the power and we are but your humble servant, jeweller and silversmith.
Silver With Emotion will always remain at your service before, during and after your purchase.
Not only is there *FREE UK DELIVERY ON ALL ORDERS OVER £50 (excluding addresses in Eire or the Channel Islands). BUT….. We are also experts in shipping all over Western and Eastern Europe, from Australia to Timbuktu, Kowloon Bay to Champs Elysées!
There are delivery options faster than the Standard which are available for EUROPE and WORLDWIDE upon request and will be quoted on an individual basis. Simply e-mail HelpDesk@silverwithemotion.com to enquire and we will be more than ready to help get your order to you for the day and time you want!
*Guaranteed by 1pm Saturday delivery is available for £12. This option is available throughout the working week**. However to ensure Saturday delivery we ask that you ensure your order is made and confirmed by latest at 12pm (UK time) on the Friday** of any given week and we will get it packed in time for the Friday afternoon post. Saturday delivery cannot be used in conjunction with any special offers or coupon codes.
*Excluding orders with personalised engraving. If your orders has personalised engraving and you require Saturday delivery please e-mail us at email@example.com and we will work with you to arrange the best options to get your order to the right place and at the right time.
**Excluding Bank Holidays
We also ship all over EUROPE and WORLDWIDE – its simple, reliable, trackable and at great prices! So whether you are missing a birthday of someone close in America, or your best friend in Hong Kong just got engaged well, you need look no further, if you order it we will get it to them! For more information click here
Please understand that we cannot be held responsible for delayed post or deliveries due to any Royal Mail or Courier Strikes.
Unfortunately we also can't accept responsibility for delays to your parcel due to adverse weather or political conditions. We will of course endeavour to keep you informed if there is going to be a delay but this isn't always possible and we do suggest that you track your parcel regularly to keep an eye on your parcels progress.
You can see if your order has been dispatched by clicking on ‘My Account’ in the checkout box at the top right of the page. If it has been dispatched, it will say 'Shipped', if not, it will say 'Completed', meaning that the sale is complete and ready to be dispatched.
Upon shipping your order you will receive an e-mail with your UPS tracking number together with a link to the UPS website so you will have everything you need to know where your order is at all times.
We do keep a careful eye on all shipments once these leave our London HQ and we work with UPS closely so in the unlikely event of a problem with delivery of your order, we should know about it right away BUT if for any reason you haven't received your order by the confirmed scheduled delivery date and you have not heard from us, please do contact us as soon as possible and we will investigate and let you know the shipment's status.
Please make sure you have read and understood sections of our Terms and Conditions as listed below: Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us. To view full Terms and Conditions please click here